Shipping Information:

All orders ship from Platte City, Missouri via USPS, UPS or FedEx depending on the size of the order.

Tracking information is provided as soon as your package is on the way.

Processing Time:

Orders typically ship within 1-2 business days. Custom orders can take up to 2 weeks.

Delivery Estimates:

Most customers receive their orders within 2–5 business days after shipping, depending on location and carrier speed.

Returns & Exchanges

Your satisfaction matters. If there’s an issue with your order, we’ll make it right.

Eligible Returns:

Unused items in original condition may be returned within 14 days of delivery.

Exchanges:

If you need a different size, length, or product, contact us and we’ll help arrange an exchange.

Non-Returnable Items:

Because of the nature of fishing gear, used trotlines and components cannot be returned.

Order Issues

If your order arrives damaged, incorrect, or missing items, reach out right away. We’ll take care of it quickly.

Email: Muddyrivertrotlines@gmail.com

Please include:

• Your name

• Order number

• A brief description of the issue

Photos if applicable

Custom Orders

If you need a specific string, length, hook count, or custom setup, we’re happy to help. Custom orders may require additional processing time depending on complexity.

Guarantee

Every trotline is hand‑tied with care using quality materials. If you ever experience a craftsmanship issue, contact us and we’ll work with you to make it right.